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Shipping & Returns

Large cabinet orders:

The whole kitchen cabinets are packaged unassembled in individual boxes and placed onto a shrink wrapped pallet. The cabinets will be shipped via common carrier (Yellow/Roadway, R&L, USF, etc.) using the most efficient provider based both on estimated time and price. The cabinets can be shipped to businesses with or without a loading dock. A person will need to be on site to inspect and sign for the shipment. The driver is only responsible for placing the pallet onto the ground if deliveries without a dock or forklift. All destinations must be tractor trailer accessible. Shipping and handling charges cover one delivery attempt to customer. In the event that due to customer availability or other customer circumstance, an order is not deliverable, the customer will be responsible for additional shipping and handling. If there are any problems concerning the delivery please contact us as soon as possible. All shipments should be thoroughly inspected for damage by the buyer or the buyer's designated recipient before the shipment is accepted. The buyer is responsible for all damage that occurs following receipt of the shipment.

Product Receiving Instructions:

1.        Please inspect the shipment immediately upon receipt.

2.        lease sign for piece count as well as pallet count.

3.        The freight carrier has acknowledged the receipt of this shipment from our facilities in good condition. By your acceptance of the shipment from the carrier on the bill of lading, you acknowledge that the product has been delivered in good condition. Ultimate Kitchens & Baths cannot be responsible for loss or damage if you give the carrier a clean and clear receipt.

4.        If any shortages or damages are discovered upon delivery, make a notation for damage and/or shortage on the bill of landing with a representative from the carrier present before accepting the order.

Freight Claims Instructions:

Unconcealed damage and/or shortage: Claims can be made only when it is indicated on the Bill of Landing at the time of delivery. The claim must then be reported by email to Ultimate Kitchens & Baths by sending info regarding the pieces damaged and pictures showing the damage. No claims will be allowed without the proper paperwork signed by the Customer and the Transportation Company.

Small cabinet orders:

The cabinets will be packaged unassembled in individual boxes shipped via UPS. The cabinets can be shipped to businesses with or without a loading dock. If there are any problems concerning the delivery please contact us as soon as possible. All shipments should be thoroughly inspected for damage by the buyer or the buyer's designated recipient. The buyer is responsible for all damage that occurs following receipt of the shipment.

Non-Cabinet orders:

All orders not containing cabinets will be shipped via UPS to the shipping address noted on the order. If there are any problems concerning the delivery please contact us as soon as possible. All shipments should be thoroughly inspected for damage by the buyer or the buyer's designated recipient. The buyer is responsible for all damage that occurs following receipt of the shipment.

Return Policy

Ultimate Kitchens & Baths is dedicated to our customers satisfaction. We stand behind our products for a full one year. All sales are considered final once the checkout process has been completed. We would advise all of customers to carefully view their purchases very closely to eliminate any mistakes by over purchasing or under purchasing. Ultimate Kitchens & Baths is not responsible for any miss-measuring, design or the fitting of cabinets in anyway and does not cover color variations or unique graining in the wood as our cabinets are constructed from natural products and this is to be expected.

 

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